To start the story... I purchased a Nosler M48 Westerner about 2 years ago. Cabelas had a policy which didn't allow me to dry fire the rifle. When I got it home, I noticed the bolt was very difficult to cock after the trigger had been pulled. I called customer service and they assured me that it would break in. So I throw it and the safe and forget about it. In December I take it out of the safe and try to take the bolt apart. Could not open it by hand, needed to secure it in a vise to take apart and put back together. Call Customer Service again, they tell me to send in the bolt only. I do that and wait. In January, they tell me to send in the rest of the rifle so I did that. I was told six weeks ago the rifle was almost done. Since then, their customer service has gone silent. I have sent several emails and left several VMs without a response. I am beyond pissed right now.