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 Post subject: Ruger Disappointment
PostPosted: Sun Jul 01, 2018 1:02 pm 

Joined: Thu Apr 06, 2006 8:42 am
Posts: 14812
Location: Washington State
Basic Handgun class this morning. Nice lady brings her brand new, nearly $700, Ruger SP 101 38 Special revolver.


I teach her how to shoot with one of my 22 semi-auto pistols. She's doing fine.


Grabs the Ruger, hits the target okay for a shot or two, then can't pull the trigger. After she struggles with it a bit, I ask to shoot it. Bang. Bang. No-Go. Cylinder wont' turn, can't pull the trigger. Bummer. Not what one wants in a self-defense type handgun, not at all!


So we finish up the training with her using my old S&W Model 19, which she really liked. Class is over now, I'm home, she's at the store where she bought it, trying to work something out. BTW, she got pretty doggone good with my 22 pistol.


Guy


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 Post subject: Re: Ruger Disappointment
PostPosted: Sun Jul 01, 2018 1:55 pm 
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Joined: Sat Oct 30, 2004 6:45 pm
Posts: 23450
Location: Cheyenne, WY
That is really odd Guy!

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 Post subject: Re: Ruger Disappointment
PostPosted: Sun Jul 01, 2018 2:13 pm 

Joined: Mon Oct 30, 2017 5:28 am
Posts: 250
It shot a friends new (old) Colt Python. The symptom was cylinder end shake. Shot good single action but would bind in double action. The old smith in Lubbock said the chambers were rough and polished them. After that it ran like a sewing machine. Might be the case with the Ruger. Irregardless no handgun should leave the factory in that condition.


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 Post subject: Re: Ruger Disappointment
PostPosted: Sun Jul 01, 2018 5:52 pm 

Joined: Thu Apr 06, 2006 8:42 am
Posts: 14812
Location: Washington State
Ya, I'd bet that the store just wants her to send it to Ruger, but she's completely lost faith in the gun. It's her only handgun and she wanted/needed it for self defense. Bought it recently.

I'm hoping the store lets her trade it in for a new handgun. Sadly, she's soured on Ruger revolvers right now. Can't say I blame her. We all know Ruger usually builds a very rugged & dependable revolver. How this danged thing got out the door, I'll never understand. It didn't make it through the first five shots without a problem. :(

Guy


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 Post subject: Re: Ruger Disappointment
PostPosted: Sun Jul 01, 2018 6:49 pm 

Joined: Mon Oct 30, 2017 5:28 am
Posts: 250
Sad deal. I equate Ruger with reliable and anvil tough.


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 Post subject: Re: Ruger Disappointment
PostPosted: Sun Jul 01, 2018 9:23 pm 
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Joined: Thu Sep 30, 2004 2:20 am
Posts: 2340
Location: Anchorage AK
I’m sure ruger will make it right. They are always rough but usually very reliable. Luckily there are a TON of good concealed carry options out there right now and a lot selling for crazy low prices. Check out the screaming deals on SW shields.


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 Post subject: Re: Ruger Disappointment
PostPosted: Sun Jul 01, 2018 9:55 pm 

Joined: Mon Nov 25, 2013 8:27 pm
Posts: 1030
No manufacturer can guarantee that 100% of their products will function 100% reliably all of the time. Even those with the best reputations have items that make it through quality control once in a while. This is a fact of life. And as stated they usually are very rugged and reliable.

I would recommend that she contact Ruger directly, if the store and/or distributor do not resolve her problem. Most manufacturers today are pretty good about standing behind their products and customer service.

If it is a problem that they can fix and provide her with a reliable product, the experience may restore her faith in the product and the company (or the retailer). Hopefully this will happen for her.


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 Post subject: Re: Ruger Disappointment
PostPosted: Mon Jul 02, 2018 1:39 am 

Joined: Wed Jun 08, 2016 9:28 pm
Posts: 189
Location: North Central Iowa
+1 Blkram. Ruger customer service is very good. They will make it right.
Duane


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 Post subject: Re: Ruger Disappointment
PostPosted: Sat Jul 28, 2018 5:06 am 

Joined: Thu Apr 06, 2006 8:42 am
Posts: 14812
Location: Washington State
Update:

Local shop where she bought the Ruger opened it up for her and found a lot of manufacturing debris inside, causing the revolver to lock up. It dry-fires just fine now, and we're going to take it out to the range to test fire it soon.

Guy


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 Post subject: Re: Ruger Disappointment
PostPosted: Sat Jul 28, 2018 2:07 pm 
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Joined: Thu Nov 04, 2004 12:08 pm
Posts: 20566
Location: Rockford, MI
Hopefully a good once over and a thorough cleaning will reinstill the confidence she needs to shoot.
Lucky for her she has Guy for a coach. :)

JD338

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 Post subject: Re: Ruger Disappointment
PostPosted: Sat Oct 27, 2018 2:26 pm 
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Joined: Sat May 26, 2012 6:45 am
Posts: 4653
Sorry to hear about the lady’s Ruger.
I had something similar happen but the shop sent it back to Ruger and they made it right. I’d have no reservations buying anything Ruger as they stand behind their products.

Vince


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 Post subject: Re: Ruger Disappointment
PostPosted: Sun Oct 28, 2018 10:22 am 

Joined: Thu Apr 06, 2006 8:42 am
Posts: 14812
Location: Washington State
Ya, that revolver was a real shock to me, after having been quite happy with several Ruger revolvers over the years.

But... Once all that manufacturing debris was cleaned out, and the handgun properly lubed, it was an accurate and reliable firearm. Exactly what Ruger is known for.

Guy


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