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 Post subject: Shooter's Pro Shop
PostPosted: Thu Feb 07, 2019 7:58 pm 

Joined: Sat Nov 23, 2013 11:18 am
Posts: 599
Location: Western NY
Recently received an e-mail from Shooter's Pro Shop which included the fact that Nosler 30-06 cases were on sale. Using the 30-06 and being in need of new cases I wanted to place an order. Being old fashioned, I prefer to talk to a person rather than place orders via computer so I called Shooter's Pro Shop this afternoon, all lines were busy helping other customers. I left a voice mail request for a return call.
Not long after leaving the voicemail I received a callback from a very helpful and professional Sales Rep. Haleena who worked through my order, at my request deferred shipping to accommodate my schedule, insured the sale price, updated a ship to address, granted free shipping, and a first responder's discount.
It was refreshing to deal with a real person who could customize my order with a pleasant manner.
This is how brand loyalty is built and my feelings were shared with her. Nosler Rocks..

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 Post subject: Re: Shooter's Pro Shop
PostPosted: Thu Feb 07, 2019 8:55 pm 

Joined: Tue Mar 28, 2017 7:27 am
Posts: 434
Rol_P wrote:
Recently received an e-mail from Shooter's Pro Shop which included the fact that Nosler 30-06 cases were on sale. Using the 30-06 and being in need of new cases I wanted to place an order. Being old fashioned, I prefer to talk to a person rather than place orders via computer so I called Shooter's Pro Shop this afternoon, all lines were busy helping other customers. I left a voice mail request for a return call.
Not long after leaving the voicemail I received a callback from a very helpful and professional Sales Rep. Haleena who worked through my order, at my request deferred shipping to accommodate my schedule, insured the sale price, updated a ship to address, granted free shipping, and a first responder's discount.
It was refreshing to deal with a real person who could customize my order with a pleasant manner.
This is how brand loyalty is built and my feelings were shared with her. Nosler Rocks..


Great report. Thanks for sharing.


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 Post subject: Re: Shooter's Pro Shop
PostPosted: Thu Feb 07, 2019 9:04 pm 

Joined: Mon Nov 25, 2013 8:27 pm
Posts: 1291
It is getting increasingly difficult to find good quality customer service in any area these days!
Glad to hear you had an excellent experience.


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 Post subject: Re: Shooter's Pro Shop
PostPosted: Fri Feb 08, 2019 5:01 am 

Joined: Thu Apr 06, 2006 8:42 am
Posts: 14344
Location: Washington State
Good to hear Rol.

I've stopped at the shop a few times when I've been traveling through Bend, Oregon. Nice place, friendly folks. I understand it's recently been renovated or remodeled. I may have to drop in again!

If it wasn't for SPS, I wouldn't be nearly as well stocked on Nosler bullets. My UPS delivery guy and I are friends now. He got jealous of all the heavy bullet boxes he was dropping off at my place!

Guy


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 Post subject: Re: Shooter's Pro Shop
PostPosted: Fri Feb 08, 2019 7:34 am 

Joined: Wed Nov 08, 2006 2:49 pm
Posts: 32111
Location: Northern British Columbia
That is certainly a good report, especially for those living in the USA.

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 Post subject: Re: Shooter's Pro Shop
PostPosted: Fri Feb 08, 2019 11:51 am 

Joined: Mon May 16, 2016 7:38 pm
Posts: 401
I have dealt with Haleena a few times, and she has always been very friendly and helpful. Good people.


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 Post subject: Re: Shooter's Pro Shop
PostPosted: Fri Feb 08, 2019 12:37 pm 

Joined: Mon Feb 27, 2006 7:09 pm
Posts: 4573
Location: Western Montana
I've ordered several time from them and they are fantastic!

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 Post subject: Re: Shooter's Pro Shop
PostPosted: Sun Feb 10, 2019 12:22 pm 

Joined: Mon Mar 06, 2017 8:50 am
Posts: 1022
Good to hear. Customer service is becoming a lost necessity with a lot of companies. Press 1 for this, 2-6 for that, takes you into another menu of press 1 thru 6, then when you finally talk to somebody they're responding out of a book instead of actually holding an intelligent responsive conversation with you.

Kudos to Nosler. Thanks for the report.


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