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 Post subject: RCBS Replacement Parts for Primer Tool.
PostPosted: Tue May 08, 2012 9:06 pm 
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Joined: Fri Nov 06, 2009 1:05 pm
Posts: 8406
Location: I-5 Lala Land North, Washington State
RCBS has sent me replacement parts for my old RCBS Hand Priming Tool. I had lost the anvil rods during my last house move and they replaced these two parts (large and small) primer anvils and seating cups for free.

I had offered to buy these parts from RCBS because the tool is probably 15 years old but they insisted on sending me free replacement parts for that old tool! Great service from RCBS and follow-up. I had the new anvils within three days after they said that they would ship them. Thank you RCBS!

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 Post subject: Re: RCBS Replacement Parts for Primer Tool.
PostPosted: Tue May 08, 2012 9:08 pm 

Joined: Wed Nov 08, 2006 2:49 pm
Posts: 32494
Location: Northern British Columbia
I've always found RCBS to be a great company to deal with. They do stand behind their products and treat the customer with respect. Good report!

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 Post subject: Re: RCBS Replacement Parts for Primer Tool.
PostPosted: Sun Jun 03, 2012 3:40 pm 
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Joined: Thu Jan 20, 2011 2:17 pm
Posts: 1373
I bought their trim mate station awhile ago and the cutters got dull. I asked Rcbs about replacements and they shipped them right away! Top notch customer service.

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 Post subject: Re: RCBS Replacement Parts for Primer Tool.
PostPosted: Sun Jun 03, 2012 3:47 pm 
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Joined: Thu Nov 04, 2004 12:08 pm
Posts: 20065
Location: Cedar Springs, MI
Oldtrader3 wrote:
RCBS has sent me replacement parts for my old RCBS Hand Priming Tool. I had lost the anvil rods during my last house move and they replaced these two parts (large and small) primer anvils and seating cups for free.

I had offered to buy these parts from RCBS because the tool is probably 15 years old but they insisted on sending me free replacement parts for that old tool! Great service from RCBS and follow-up. I had the new anvils within three days after they said that they would ship them. Thank you RCBS!


I know exactly what you are saying. I had a problem and offered to pay, they insisted in sending free parts.
Tough to beat that kind of customer service.

JD338

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 Post subject: Re: RCBS Replacement Parts for Primer Tool.
PostPosted: Sun Jun 03, 2012 5:29 pm 

Joined: Mon Feb 27, 2006 7:09 pm
Posts: 4680
Location: Western Montana
Nice to see a company do that. It sure brings repeat customers and new ones back all the time.

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