Forum Readers,
I feel obligated to share this story of exceptional customer service and support with you.
On the first day that I could hunt in NYS during the regular gun season, I walked to my blind and carried my rifle with the sling over my shoulder. When I was unlocking the padlock on the blind, the strap slid off my shoulder and the rifle fell onto a steel wagon wheel, landing directly on the scope. The front bell of the scope was dented in. I think the whole tube was actually bent.
The scope is a Leupold VX-3, 3.5-10x40mm, matte finish with a B&C reticule. I was extremely happy with this scope.
I contacted Leupold and asked them if they could repair it. The response I got was, “Please send it in to us and please include a letter detailing the issue that you’re having or services requested, a good return address and phone number. We will get you taken care of.”
So, I packaged the scope in its original box and sent it in. I received an e-mail that said “We have received your product for service and estimate completion in 18 working days.” That was on January 17, 2017.
On Thursday, 01/26/17, I received a brand new replacement scope – FREE OF CHARGE. No bill, no invoice, no e-mail or phone call asking for a credit card number. The is the new Leupold VX-3i, 3.5-10x40mm, matte finish with a B&C reticule.
Friends, this was NOT a problem with material defect or poor workmanship. This was an operator induced accident that caused damage to the scope. It was NOT a Leupold issue. It was MY issue. I expected to pay for the repair or replacement.
This is a whole new definition of “We will get you taken care of.”
I let Leupold know of my amazement at their service/support. This was their response, "Dan,
If you had taken the scope in anger and pounded roofing nails with it, you would have paid for the replacement. If you're out pursuing the same passions we share, and an accident happens, different story. We're all hunters and shooters at Leupold and "we'll get you taken care of". May your hunting and shooting days continue for many more years!"
Friends, I can not justify buying optical products from any other manufacturer. I already have two Leupold scopes. From now on all of my binoculars, spotting scopes and rifle scopes will be Leupold – no exceptions.
Dan
I feel obligated to share this story of exceptional customer service and support with you.
On the first day that I could hunt in NYS during the regular gun season, I walked to my blind and carried my rifle with the sling over my shoulder. When I was unlocking the padlock on the blind, the strap slid off my shoulder and the rifle fell onto a steel wagon wheel, landing directly on the scope. The front bell of the scope was dented in. I think the whole tube was actually bent.
The scope is a Leupold VX-3, 3.5-10x40mm, matte finish with a B&C reticule. I was extremely happy with this scope.
I contacted Leupold and asked them if they could repair it. The response I got was, “Please send it in to us and please include a letter detailing the issue that you’re having or services requested, a good return address and phone number. We will get you taken care of.”
So, I packaged the scope in its original box and sent it in. I received an e-mail that said “We have received your product for service and estimate completion in 18 working days.” That was on January 17, 2017.
On Thursday, 01/26/17, I received a brand new replacement scope – FREE OF CHARGE. No bill, no invoice, no e-mail or phone call asking for a credit card number. The is the new Leupold VX-3i, 3.5-10x40mm, matte finish with a B&C reticule.
Friends, this was NOT a problem with material defect or poor workmanship. This was an operator induced accident that caused damage to the scope. It was NOT a Leupold issue. It was MY issue. I expected to pay for the repair or replacement.
This is a whole new definition of “We will get you taken care of.”
I let Leupold know of my amazement at their service/support. This was their response, "Dan,
If you had taken the scope in anger and pounded roofing nails with it, you would have paid for the replacement. If you're out pursuing the same passions we share, and an accident happens, different story. We're all hunters and shooters at Leupold and "we'll get you taken care of". May your hunting and shooting days continue for many more years!"
Friends, I can not justify buying optical products from any other manufacturer. I already have two Leupold scopes. From now on all of my binoculars, spotting scopes and rifle scopes will be Leupold – no exceptions.
Dan
.
