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 Post subject: Nosler Customer Service is Terrible
PostPosted: Wed Apr 07, 2021 12:33 pm 

Joined: Sun Jan 29, 2012 7:51 pm
Posts: 393
Location: Utah
To start the story... I purchased a Nosler M48 Westerner about 2 years ago. Cabelas had a policy which didn't allow me to dry fire the rifle. When I got it home, I noticed the bolt was very difficult to cock after the trigger had been pulled. I called customer service and they assured me that it would break in. So I throw it and the safe and forget about it. In December I take it out of the safe and try to take the bolt apart. Could not open it by hand, needed to secure it in a vise to take apart and put back together. Call Customer Service again, they tell me to send in the bolt only. I do that and wait. In January, they tell me to send in the rest of the rifle so I did that. I was told six weeks ago the rifle was almost done. Since then, their customer service has gone silent. I have sent several emails and left several VMs without a response. I am beyond pissed right now.


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 Post subject: Re: Nosler Customer Service is Terrible
PostPosted: Wed Apr 07, 2021 1:09 pm 

Joined: Mon May 16, 2016 7:38 pm
Posts: 632
Huh. We just had another fella on here who had an extended saga over his Nosler rifle.


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 Post subject: Re: Nosler Customer Service is Terrible
PostPosted: Wed Apr 07, 2021 1:10 pm 

Joined: Wed Nov 08, 2006 2:49 pm
Posts: 34012
Location: Northern British Columbia
Doesn't sound good. Sounds like another dark tale that appeared here a few months back.

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 Post subject: Re: Nosler Customer Service is Terrible
PostPosted: Wed Apr 07, 2021 1:41 pm 

Joined: Thu Sep 30, 2004 6:59 am
Posts: 331
Location: San Antonio, TX
You should have tried the trigger and action before leaving the parking lot. At least you would have known that there was something wrong with it immediately after purchase.

Escalate this up the corporate ladder.

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 Post subject: Nosler Customer Service is Terrible
PostPosted: Wed Apr 07, 2021 3:00 pm 

Joined: Mon Dec 26, 2016 7:35 pm
Posts: 2217
Maybe someone who have the VP’s number can share it with Wayne


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 Post subject: Re: Nosler Customer Service is Terrible
PostPosted: Wed Apr 07, 2021 5:01 pm 

Joined: Sun Dec 24, 2006 12:20 pm
Posts: 30872
Location: Northern Virginia
It’s a shame this stuff happens.

It’s a travesty to get not be heard since last I knew they weren’t giving them away for free.

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 Post subject: Re: Nosler Customer Service is Terrible
PostPosted: Wed May 12, 2021 6:34 pm 

Joined: Sun May 09, 2021 3:29 pm
Posts: 9
Yea mine was the same way , said there cnc cut on the bolt was wrong on a batch of guns an they have to recute a new bolt, my gun legit looks like the sales guy built.it....pretty sad, finish in the action looked like crap so I was told they would redo it only to send the gun back with the bolt fixed (shitty finish wore down 3 bolt cycles worth) but finish looking like crap still(inside the action), then further inspection other parts looked hacked on it, Mag well, bolt release pin , stock was not cut to the right depth for the action so the trigger was way up, yea pretty sad....


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 Post subject: Re: Nosler Customer Service is Terrible
PostPosted: Thu May 20, 2021 6:18 pm 

Joined: Sun Jan 29, 2012 7:51 pm
Posts: 393
Location: Utah
They are completely rebuilding mine. New bolt and barrel. Apparently barrel was giving bad pressure signs on factory ammo. Good thing I never got around to shooting it.


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 Post subject: Re: Nosler Customer Service is Terrible
PostPosted: Tue Oct 05, 2021 9:09 pm 
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Joined: Sat May 26, 2012 6:45 am
Posts: 3945
Maybe Nosler is growing too fast or has lost some essential employees for whatever reason.

I don’t know but it sounds like something has upset the Nosler apple cart. I hope they get it all straightened out.

Vince


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