Nikon Lens Damaged

[DaveA37]

During my recent outing to Wyoming, I must have caused some damage to the lens face on my Nikon 10-42 Monarch Binos. I have no idea how that happened as I carry them around my neck using a shoulder harness and INSIDE my jacket. Most often, I keep the lens covers on them but alas, must have missed getting them on at some time during the hunt. None-the-less, I now want to see if Nikon will be able to repair them. I believe the damage is only on the lens face coating but I have no idea of being sure of that assumption. Hopefully Nikon can fix them.

Anyone know how I can get to Nikon to find out if such repairs can be made? (Phone number or email, etc?????)

DaveA37

 

[DrMike]

Information should be available by phoning the toll free number provided on this page, or through sending an Email to Nikon Product Repair provided on this page: http://www.nikonsportoptics.com/en/Service-And-Support/Service-And-Repair.page

 

[DaveA37]

Contacted Nikon via email and they have jumped on the fix right away. I will be sending the bino's off this week. So far, good customer service response.

 

[SJB358]

Dave, that is great to hear. Hope they fix them up properly.

 

[OU812]

Dave, that is great to hear. Hope they fix them up properly.

They usually will send out a new pair. I know a guy who lost one of the rubber eye cups and they wanted him to send his binos in so he did and he got a new pair back.

 

[DaveA37]

No such luck getting a new pair. Nikon emailedback and advised the repair (just have to recoat that particular lens) would cost $10.00 plus return shipping @ $12.50. I paid for the repair with my Visa card right away (earlier this month).

Got a bill in the mail yesterday saying I owe them $22.50. A quick phone call back to their 800 number resolved the problem. Bino's are being shipped tomorrow.

Hopefully, they won't get lost in the holiday package delivery rush someplace.

 

[Oldtrader3]

Good to hear that they fixed you issue fast and did not charge you very much considering what coatings cost now.

 

[DrMike]

It is good to know that they cared for you. Recoating isn't a bad deal in this instance.

 

[DaveA37]

Bino's arrived via Fed-Ex yesterday and look like a new pair.

Nikon claimed to be very busy when I last spoke with them indicating the bino's "round trip" would take about a month due to back-log. They were pretty accurate on their estimate.

Mission complete.

 

[DrMike]

Good report. In all, I'd say it was good service. Thanks for keeping everyone up to date.

 

[JD338]

All is well that ends well.
Glad Nikon took good care of you.

JD338

 

[FOTIS]

That is great to know. Thank you for the update.