Hornady Case Prep.

[sask boy]

A couple of weeks ago, I decided to get back into my happy space :wink: my Man Cave! Well I was resizing some brass when my Hornady Case Prep just siezed up so I took it apart & found that a plastic gear had snapped in half :shock:. It looked like a easy fix so I emailed Hornady & was advised that they can only deal with international/Canada through their distributor in Canada which was the Korth Group which I have dealt with on a number of occasions.
Anyways I call Korth & they advised that I would have to send the product to them :? I then sent them a photo showing the Prep & how easy it was to repair. They then gave me the name of their Rep at Hornady.
I called her & within 5 minutes parts were packaged & on their way :mrgreen:.
This Lady was knowledgeable & very polite, what a joy to deal with .
It seems in this day & age we always hear about the negative, so I am posting advising how pleased I am with Hornady’s Customer Service

Blessings,
Dan

 

[DrMike]

Good report, Dan. That is the sort of report we all like to hear.

 

[ethmoid1999]

Great customer service!

 

[Guy Miner]

Excellent!

I've noticed over the years that many companies in the firearms/sporting goods field have excellent customer service & repair services.

Leupold, RCBS, Ruger spring to mind instantly for me.

Guy

 

[hunter24605]

Good customer service goes a long way to gain repeat and new customers, unfortunately happy folks tell way less people than someone who is upset with a company. Lyman and Lee are also pretty good to deal with. I have a Lyman auto scale that started acting glitchy and was out of warranty..I called and they put me through to the "scale room" and since it was out of warranty, a very friendly lady walked me through what to check on the inside of the scale. Turns out it was a ribbon cable from the mainboard to the display. She dropped one in the mail and I had it about a week later and the scale is up and running fine, and I wasn't charged a single penny.

 

[Palouser]

That is great to hear!

 

[wildcat455]

Thank you all for posting your good experiences! I already do business with some of the companies mentioned, but stories like these keep me happy to buy from them. Even though I haven't needed a warranty, or had a reason to call them. It's nice to know if I did need to, they will be courteous, helpful, and fair. I will be looking to spend some money in the near future with Lyman, as they're about the only one I haven't bought something from in a pretty long while. (I want to get into casting my own bullets again.)

Some of my own good experiences have been from Vortex, Christensen Arms, Forster, ADG, to name a few.