my NXS 8-32x56 seemed to be having a problem since the scope rail came loose . at times the reticle would appear to be a split image , or like I'm seeing double . it was a weird reticle when it was acting up . other times it seemed perfectly fine . I also had a chip about in the center of the OBJ lens . the chips been there for years , and never seemed to bother anything , but I figured if I was sending it in I would have that replaced too . I contacted Nightforce about my scope . the customer service rep agreed with me about the chipped lens would probably never be much of a concern ,and it would cost $200 for the lens replacement . it would not be covered under the warranty , it would be considered abuse . I agree it was not a Nightforce problem I know , I caused the chip . he told me the reticle problem could be as simple as the diopter adjustment . we talked a little and I asked if I could just send the scope in have it all gone over and the lens replaced , that I never had a problem before the scope came loose .it got shook hard , it slipped in the rings , and slightly twisted in the rings , bent the scope rail . I got a call from Nightforce today . there was a problem with the paralax that was taken care of , everything else checked out ok . they replaced the front lens at no charge , as a way to make up for this scope actually having a problem . they went above my expectations . I offered to pay again , and was told no , Thank you for being a Nightforce customer , your scope will be shipped out today , is there anything else I can help you with . I feel like they rolled out the red carpet for me , I sure didn't expect this . this is excellent customer service .