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 Post subject: Hornady Case Prep.
PostPosted: Sat Nov 10, 2018 8:46 am 

Joined: Sun Nov 04, 2007 7:27 am
Posts: 5831
Location: Regina, Saskatchewan Canada
A couple of weeks ago, I decided to get back into my happy space :wink: my Man Cave! Well I was resizing some brass when my Hornady Case Prep just siezed up so I took it apart & found that a plastic gear had snapped in half :shock:. It looked like a easy fix so I emailed Hornady & was advised that they can only deal with international/Canada through their distributor in Canada which was the Korth Group which I have dealt with on a number of occasions.
Anyways I call Korth & they advised that I would have to send the product to them :? I then sent them a photo showing the Prep & how easy it was to repair. They then gave me the name of their Rep at Hornady.
I called her & within 5 minutes parts were packaged & on their way :mrgreen:.
This Lady was knowledgeable & very polite, what a joy to deal with (y).
It seems in this day & age we always hear about the negative, so I am posting advising how pleased I am with Hornady’s Customer Service (y)

Blessings,
Dan

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 Post subject: Re: Hornady Case Prep.
PostPosted: Sat Nov 10, 2018 9:08 am 

Joined: Wed Nov 08, 2006 2:49 pm
Posts: 31940
Location: Northern British Columbia
Good report, Dan. That is the sort of report we all like to hear.

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 Post subject: Re: Hornady Case Prep.
PostPosted: Sat Nov 10, 2018 9:10 am 

Joined: Mon Oct 30, 2017 5:28 am
Posts: 254
Great customer service!


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 Post subject: Re: Hornady Case Prep.
PostPosted: Sun Nov 11, 2018 2:28 pm 

Joined: Thu Apr 06, 2006 8:42 am
Posts: 14109
Location: Washington State
Excellent!

I've noticed over the years that many companies in the firearms/sporting goods field have excellent customer service & repair services.

Leupold, RCBS, Ruger spring to mind instantly for me.

Guy


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 Post subject: Re: Hornady Case Prep.
PostPosted: Sun Dec 02, 2018 6:43 am 
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Joined: Sat Apr 30, 2016 8:18 am
Posts: 632
Location: SW Virginia
Good customer service goes a long way to gain repeat and new customers, unfortunately happy folks tell way less people than someone who is upset with a company. Lyman and Lee are also pretty good to deal with. I have a Lyman auto scale that started acting glitchy and was out of warranty..I called and they put me through to the "scale room" and since it was out of warranty, a very friendly lady walked me through what to check on the inside of the scale. Turns out it was a ribbon cable from the mainboard to the display. She dropped one in the mail and I had it about a week later and the scale is up and running fine, and I wasn't charged a single penny.

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 Post subject: Re: Hornady Case Prep.
PostPosted: Sun Dec 02, 2018 7:35 am 

Joined: Fri Jan 20, 2012 3:22 pm
Posts: 459
Location: Washington State, USA
That is great to hear!

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 Post subject: Re: Hornady Case Prep.
PostPosted: Sat Dec 08, 2018 3:22 pm 

Joined: Sat Jan 27, 2018 9:20 am
Posts: 10
Thank you all for posting your good experiences! I already do business with some of the companies mentioned, but stories like these keep me happy to buy from them. Even though I haven't needed a warranty, or had a reason to call them. It's nice to know if I did need to, they will be courteous, helpful, and fair. I will be looking to spend some money in the near future with Lyman, as they're about the only one I haven't bought something from in a pretty long while. (I want to get into casting my own bullets again.)

Some of my own good experiences have been from Vortex, Christensen Arms, Forster, ADG, to name a few.


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