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 Post subject: Leupold customer service
PostPosted: Fri Jul 17, 2020 3:13 pm 

Joined: Sat Apr 05, 2014 10:12 am
Posts: 898
Recently purchased scope mounts for a pre-64 Winchester model 70.
The picture for the bases shown in the catalog was different than those I received for that product number thus the screw spacing for the rear base was not right. On Wednesday I called Leupold to ask what product number was needed for my rifle and talked to a rep who seemed very knowledgeable. We chatted for quite some time about rifles and optics while he checked to see if they had a spare rear base to send me.
Unable to find the spare base he then told me the proper product number and said he was going to write up a ticket and have the base set sent to me for no charge. I offered to pay but he stated he could see several Leupold products registered under my name so payment wasn’t necessary.
I offered to send the improper base set to them but he said to return it to the seller for a refund.
Less than 48 hours later UPS showed up with the parts.
With Leupold as with Nosler it is nice to be able to talk to a real live rep with knowledge when a question comes up and experience a level of customer service that is very hard to find these days.


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Last edited by Alderman on Sat Jul 18, 2020 2:49 pm, edited 1 time in total.

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 Post subject: Re: Leupold customer service
PostPosted: Fri Jul 17, 2020 3:47 pm 

Joined: Mon Dec 26, 2016 7:35 pm
Posts: 1446
Thank you for sharing. Makes me glad I by from leupold and Nosler. (Add RCBS too!)


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 Post subject: Re: Leupold customer service
PostPosted: Fri Jul 17, 2020 7:32 pm 
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Joined: Thu Nov 04, 2004 12:08 pm
Posts: 20323
Location: Cedar Springs, MI
mjcmichigan wrote:
Thank you for sharing. Makes me glad I by from leupold and Nosler. (Add RCBS too!)


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All three companies are world class and have always been extremely helpful!

JD338

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 Post subject: Re: Leupold customer service
PostPosted: Sun Jul 19, 2020 10:55 am 
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Joined: Mon Jan 12, 2015 8:19 pm
Posts: 462
Not rifle related, but Darton Archery did me a Huge one, over a split riser, some years ago. No questions asked. Buck Knives as well, on a broken blade. Both no charge.


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 Post subject: Re: Leupold customer service
PostPosted: Sun Jul 19, 2020 1:18 pm 

Joined: Mon Feb 27, 2006 7:09 pm
Posts: 4903
Location: Western Montana
Not surprised the Leupold took care of you, but still glad to know that they are a great company.

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 Post subject: Re: Leupold customer service
PostPosted: Tue Jul 28, 2020 8:41 pm 

Joined: Thu Apr 06, 2006 8:42 am
Posts: 15242
Location: Washington State
Excellent! In many years of using Leupold scopes (got my first one in 1974 and still have it) I've only had to send one in for repair, a 4.5-14 that the windage adjustment had failed. Repaired for free and served another 8-10 years after that repair. That scope was on my SWAT rifle and saw a lot of use.

Some companies are really good about customer service.

Guy


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