Burris Warrenty

[Guest]

Being in the sales/service side of life for a living probably makes me a bit jaded, but it sounds to me like Burris has forgotten who pays the bills around there. I had an issue with a scope ring of theirs (it was cut at an angle, making it useless for my non-angle cut rifles and scopes), and it took literally months for them to ship out a replacement. I like their signature rings, but I doubt I'll use them again, just because I don't care for their attitude toward the customer.

I keep hearing in the back of my head, "If I treated my customers this way, they'd leave."

It's amazing what passes for customer service these days. I will have a report on Bushnell at some point, as I have a perfectly good, serviceable scope, that has a tiny air bubble in one of the lenses, way down near the edge. It doesn't affect the utility of the scope at all, as I have shot several hundred rounds under it, with no troubles. I called them, and the nice fellow on the other end of the line said they'd be happy to take it in and look at it, and it'd be a couple of weeks total time door to door. I'll see about it after hunting season. I'll definitely report it here.

Good luck with your situation, Jim.

 

[Antelope_Sniper]

JD, Did you ever get your scope back from Burris? :?
It looks like I will be sending a scope into them as well, and was wonder how things finally ended?

 

[JD338]

Antelope_Sniper

No, not yet.
I called Danna Shaffer in Customer Service on 8/28, she advised me that
there were no notes on my scope. She would check and for me and asked me to call back on 9/2. It shouldn't be too much longer and my scope would be sent out. Turn around time is now running 5-6 weeks.

I called her back 9/3, still no tech notes, she was going to check into the status and call me back.
All she had was that my scope was checked in on 8/8. I reminded her that I sent my scope into them on 7/21. Donna said that they were really backed up, had a 2 week shutdown for inventory and that they have been really far behind.

I'll keep you posted. Good luck with your scope. I wouldn't count on getting it back quickly for hunting season. If you need some glass, go buy yourself a Leupold for this season.

JD338

 

[Antelope_Sniper]

So far, I've owned two kinds of scopes.
Those that said Leupold, and those that broke.

 

[Powerstroke]

JD,
I thought about you last week as I was less than a quarter mile from Burris. Thought about stopping in, but figured it would only make things worse....

 

[JD338]

JD,
I thought about you last week as I was less than a quarter mile from Burris. Thought about stopping in, but figured it would only make things worse....

How? by telling me that the CS is located in the outhouse. :lol:
No call back today, I will give Miss Donna a call tomorrow.

JD338

 

[JD338]

I never got the call back from Burris yesterday so I called Burris today and was advised that my scope is waiting for tear down.
Then they will rework the Guide Tube. I was told that my scope "should" be ready to ship back to me next week. Danna asked me to give her a call 9/8-9/9 and she will have an update for me.

JD338

 

[JD338]

After several calls on 9/8, 9/9 and 9/10, Burris has repaired my scope and it is shipping today. There was even some talk of replacing it with a new scope but they didn't have stock so they rushed the repair.
I will give you fellas a full report once I get it back.
Man, what an adventure!

JD338

 

[YoteSmoker]

What's the ETA on shipment from the Philippines these days?

 

[Powerstroke]

And the seas have parted :shock:

JD, I have a check in the mail to you too....... :wink:
Good to hear it's finaly on its way back for some good use....

 

[JD338]

And the seas have parted :shock:

JD, I have a check in the mail to you too....... :wink:
Good to hear it's finaly on its way back for some good use....

I actually did get a call from Donna this afternoon telling me that they were going to ship out my scope via UPS today. She told me no less that 5 times that she would call me, Her assistant Jan also told me today that she would give me a call but never did. I think they fixed it because I was a real PITA.

Powerstroke, thanks for the check, the funds were electronically transfered. :shock: :wink:

JD338

 

[Antelope_Sniper]

Wow....they rushed the repairs.....
Lets just hope their mechanics are better then their CS.

 

[JD338]

A_S,

I was told that the tech that repaired my scope is really good.
Lets just hope so.

JD338

 

[smokey262]

Please let us know how it turns out. I just mailed them my Fullfield II 4.5-14x42 yesterday. Looks like I better buy something else if I want to hunt with that rifle this year

 

[JD338]

Please let us know how it turns out. I just mailed them my Fullfield II 4.5-14x42 yesterday. Looks like I better buy something else if I want to hunt with that rifle this year

smokey262,

All I can tell you is that they are very busy. Turn around time is running 5-6 weeks.Donna Shaffer is running the repair center, ph # 970 356 1670.
Her supervisor's name is Bob, never did get his last name.

If you want a scope for this season, go get yourself a Leupold. :wink:

JD338

 

[JD338]

The Burris 2x7 handgun scope arrived today via UPS.
They replaced the turrets and realigned the reticle. Appears to be in good working order.

JD338

 

[Antelope_Sniper]

Put it on the biggest thing you have and let us know how it holds up!! :grin:

 

[russ808]

JD, If they are really that busy what could be the reason. Not enough techs to fix the product or a lot of broken scopes. hum :?:

 

[JD338]

JD, If they are really that busy what could be the reason. Not enough techs to fix the product or a lot of broken scopes. hum :?:

russ,

I do not know how many techs they have but I do know that there have been a lot of scopes sent back to the repair dept. That should tell you something! :wink:

JD338

 

[smokey262]

I mailed my scope to Burris on 10-SEP-2008, they received it on the 15th, and shipped me a brand new scope on the 25th. It arrived today, 1-OCT-2008

I am pleased with their service.