Death of My Arken

[FOTIS]

More input I hope

Arken Customer service?

Anyone have any experiences? This is concerning. https://forum.nosler.com/threads/death-of-my-arken.46846/#post-512084

www.24hourcampfire.com

 

[RL338]

I’ve received a return label and off to the Post Office it went. It will be 2 weeks tomorrow that I reached out to them.
I had an Athlon Midas BTR go bad , I received a RGA label that same day. They were up front stating that I would have to wait for a replacement do to no inventory. I was sent their Gen2 instead , much better than the Gen1.
Here you have 2 fairly new start up optics companies with night and day difference in customer service.

 

[RL338]

It made to Texas and now it’s in their hands.

 

[JD338]

I hope they offer good customer service/satisfaction for you.

JD338

 

[RL338]

This evening UPS dropped off a box from Arken. They replaced mine with a new one , no explanation on my returned one. This one didn’t include a battery for the lit reticle. It has been a full 3 weeks since first contacting them. It was a bugger of a time to get a RGA label out of them.

 

[xphunter]

Sorry about the battery, but at least you got a new scope.