awsome Ruger customer service.

[dsnook]

I took delivery of my new Hawkeye ss/comp 7mm mag last Saturday. I was actually looking through the owners manual and noticed a parts list. I also noticed this new Hawkeye has socket head cap screws for the stock and guard screws. So I called Ruger customer service and asked to order 3 sets of these screws. When the tech asked me why I needed 3 sets I told him I wanted to upgrade my other M77s. He said OK I'll ship those out today. I asked about the cost...he said no charge.

He then asked if I knew the torque settings and I said I got it off the internet to which he replied do not believe the internet and gave me the factory settings.

D

 

[DrMike]

Glad to hear that the representative took care of you. Good customer service can only benefit the company in the long run.

 

[RiverRider]

Good to hear. I think Ruger reveives a lot of unwarranted hate on the web.

 

[Vince]

I've always liked Ruger's customer service.
They've been good to me.

Vince


Sent from my iPhone using Tapatalk

 

[REDGREEN]

I have had great customer service from Ruger over the years. They have always been very courteous and have never charged me for any parts that I needed for my #1's. Weatherby has also treated me with the same respect and great service. The other manufactures should take note of this.

 

[Guy Miner]

Nice!

A few years ago I had a Number One that wouldn't reliably extract. I couldn't figure it out. A local smith messed around with it off and on for about three months and finally gave up. Sent it to Ruger, and the 30 year old rifle was fixed for free, and returned to me in less than two weeks! I was impressed.

Guy

 

[Silent Sam]

Over the years I have found that Ruger customer service is what I measure all others against. It really is that good in so many ways.

 

[Rol_P]

Bought a used Ruger Red Label that needed a repair and I requested missing choke tubes.. Repair and choke tubes were done promptly and at no charge.

 

[SJB358]

Ruger has been good to me as well.

 

[DrMike]

Working with them from outside of the USA has not been as positive an experience as you are describing. I won't say that my experience turned me off Ruger rifles, but I am somewhat cautious. Glad to hear that they are a good company to work with for you all.

 

[Wincheringen]

I really haven't used them much, considering how many Rugers I own. I did have a brand new Bearcat that was out of time. They paid the shipping both ways and had it back to me in a week.

 

[Guy Miner]

Dr Mike - sorry to learn that your experience with them was less than stellar.

One thing I find interesting is that Ruger doesn't have a "warranty." They just take care of their customers. Apparently if they had an actual "warranty" they'd have to comply with all sorts of laws and regulations they don't want to be tied to - instead, they just fix things for free... I like that.

Guy

 

[dsnook]

My first call to them didn't go so well. Then I was inquiring about getting a guide gun stock for my compact mag. The gal I talked would not go any further after I told her what I wanted to do. She said without a guide gun s/n she couldn't help me.

I called back sometime later and got a different gal. Her response was "that's a great idea...lets see what we can do" She ended up saying the guide gun stock was not available as a replacement part yet, but gave me the p/n and said keep calling back and we may be able to get you one.

When I called about the screws week before last, I asked about the guide gun stock and the fella said it's still not available. when I gave him my mew rifles s/n he said "that's a predator model" so I asked him about getting a predator stock for it. He explained that the green mountain stocks are produced for Ruger and not by Ruger, so they are not stocked as a replacement part.

So I guess the point of all this rambling is it depends on what customer service rep you get when you call.

D

 

[DrMike]

My first call to them didn't go so well. Then I was inquiring about getting a guide gun stock for my compact mag. The gal I talked would not go any further after I told her what I wanted to do. She said without a guide gun s/n she couldn't help me.

I called back sometime later and got a different gal. Her response was "that's a great idea...lets see what we can do" She ended up saying the guide gun stock was not available as a replacement part yet, but gave me the p/n and said keep calling back and we may be able to get you one.

When I called about the screws week before last, I asked about the guide gun stock and the fella said it's still not available. when I gave him my mew rifles s/n he said "that's a predator model" so I asked him about getting a predator stock for it. He explained that the green mountain stocks are produced for Ruger and not by Ruger, so they are not stocked as a replacement part.

So I guess the point of all this rambling is it depends on what customer service rep you get when you call.

D

I suspect you are correct in your surmise. The gal I spoke with was abrupt and adamant that there was nothing Ruger could or would do. My brand new Hawkeye was "blessed" with fuzzed checkering. I spent my own money to get a local stock maker to clean up what the factory had turned out. True, the issue was a cosmetic issue, but it was obvious that it was a flaw from the factory. What ultimately made the issue palatable was that the Canadian distributor reimbursed me $100 to pay for the work I had done to correct the issue. So, kudos to the distributor, though there remains a wariness about dealing with Ruger again.

 

[Guy Miner]

Ya, they've got some things they won't do...

 

[Silent Sam]

If you have an issue w/someone at Ruger that you don't feel has been properly resolved, or any other reason for that matter, use the link provided on their website "Contact the CEO". He (Mike Fifer) does read and respond to these communications. Air it out and you'll feel better either way after talking to the "boss".

As far as a written warranty, Ruger does not offer one. This was a decision by Bill Ruger Sr. in light of the Magnuson-Moss act of 1975. It boils down to that he didn't want to be dictated to on how to take care of his customers. From their website:
Mr. Ruger had always taken care of his customers without the help of Congress telling him what he could and could not do or lots of legal language and phrases written in all capital letters.
So, we still just simply take care of our consumers. If you have a problem, contact us and we’ll take care of it. If it is anything we’re remotely responsible for, you won’t see an invoice. And, even if it is something you are responsible for, often you won’t see an invoice if you’re nice to our Customer Service folks.