Complaint; Shipping dept is LAME

[35 Whelen]

Ordered a few bags of 6.5 bullets from you back on the 10th, and ordered a bunch from another firm at same time, their order showed up yesterday. Their freight was about HALF price of SPS. Just checked the status of my order.

ORDER # 2000076806​

It's still showing ' label created ' and has not even shipped yet!!! Now that is pretty lame. Looks like Nosler just can't " cut the mustard anymore".......... Very disappointed in a once great firm.

 

[truck driver]

Not bashing Nosler but the trouble all started when they bought a lame company to take over shipping and distribution of their great reloading products. I noticed how the packaging went from nice boxes to plastic bags for factory seconds and deformed bullets you couldn't use getting through QC.

 

[NoslerInfo]

Ordered a few bags of 6.5 bullets from you back on the 10th, and ordered a bunch from another firm at same time, their order showed up yesterday. Their freight was about HALF price of SPS. Just checked the status of my order.

ORDER # 2000076806​

It's still showing ' label created ' and has not even shipped yet!!! Now that is pretty lame. Looks like Nosler just can't " cut the mustard anymore".......... Very disappointed in a once great firm.

Hi Earle

Just tracked your package and shows it'll be delivered on 2/18. I'm assuming since the order is going coast to coast, typical delivery is 5-7 business days. Not counting any winter weather delays. Hope that helps.

 

[KinleyWater]

Scratching my head to remember, but I bought some 308 seconds not long ago and if I recall correctly, I never got any notification that they'd shipped. I mean, I got them, and that's the critical part, but knowing they had been shipped would have been nice.

 

[Firebird]

Ordered a couple items earlier this week. Got a e mail from a guy saying one of the items could not be filled and I could cancel the whole Order or just that part. I responded and they got the order correct. No issues. I have had problems before where I left messages on the phone and they never responded tho

 

[RL338]

SPS has always been good to me. I’ve learned anything coming west of the mountains does take a couple of extra days.

 

[gbflyer]

SPS is one of the few I don’t have to argue with to put bullets and brass in the mail. Of course that doesn’t work for live ammo but we all know that. I have had excellent service. Hope your situation is resolved to your satisfaction.

 

[lefty315]

It’s been awhile since I’ve ordered anything from SPS but I’ve never had any complaints. Actually the opposite. They really went out of their way once for me. I was placing an order because they finally had some .35 cal 250 Partitions in stock. Problem was I was headed out of town for a week and did not want the package sitting on my doorstep for a week. I asked if they could delay shipping for a week when I placed the order. They showed up the next day, the day before I actually left town. Granted I’m just the next state north of Oregon but that was some solid customer service.

 

[TexasLife]

I get these type of messages from many other companies, so it's not just Nosler. Does it suck...........YES, but can't do much about it.