Ford Trucks.

[salmonchaser]

Since 1972 I’ve owned 7 ford trucks. Two were 350s the rest were either the old 100 or F150s. Always got well over 200 k on each one. My current truck is a 2021 with 120,000 miles on it. Hasn’t cost me a dime in anything other than rubber and maintenance. Three weeks ago, a week before Catherine and I were playing to leave Oregon and head for Tucson I was driving the 15 miles into town. Pulled over to look at some elk and when I started up again, felt a strange vibration, seemed like the transmission. Since I drive past our local Ford dealer I pulled in just as the service bay opened for the day. They gave me a ride home and called the next day. Transmission was toast. Apparently Ford has had a lot of trouble with the 10 speed they’ve been running for a few years but no recall. No kidding, “how much” I ask. About 10 K they tell me. We can have a transmission here in about 2 weeks they tell me. Well Poop! Didn’t I buy an extended warranty with that truck? Well that wont’ show here, you’ll have to check with who you bought the truck from. I am, I said, bought it from you guys. Get a call the next day, we found your extended warranty it expires next month, yes it’s covered but you may have a problem. You havent done the required service as outlined in your owners manual.
Now I sure as heck would not have kept track of those receipts from them but my lovely bride had put them in the ford truck file. Didn’t even know we had one.
I’m just a bit irritated, thankfully we have a cherry 2006 Dodge Ram with less than 100 k on it. I drove the Dodge to town, walked into the managers office. I understand we have a warranty issue he says, we can work with you I’m sure. I laid all my receipts on his desk. I checked the owners manual, I was ahead of schedule on everything listed here. He wonders how it’s not in the computer. Poor training of staff I should guess I replied. He shuffles the papers together, we’ll have to review this. I pull the receipts back you may make copies but at this point there is no way I’m leaving you with the originals. At this point the cop in me is wondering how many folks around the country had been taken advantage of, I just don’t believe in coincidence any more. Boss goes out to the service bay, I find the guy I bought the truck from, he says the tranny is a big deal for Ford and Gm. As they colaberated on the design and both use the same transmission. He also tells me to get a new one not a remanufactured one as the new has a three year warranty. He then enters me into his computer for January 2009. Adds notes; Find Don a new truck, he will be grumpy!
Service tech finds me. Apparently he’s been left to deal with the problem. We can have a reman here in a day or two but a new one will take two weeks and you’ll have to wait until ford approves the damage was due to their transmission. I’ll take the new one I said and if there is any problem with the warranty approval this is the number I want you to call. I staple my lawyers business card to the work order and add the note if anything other than approval on the warranty you are to call this number and not me.
Got a call late last week. The truck will be ready when Catherine and I get back to Oregon in a couple weeks. We’ll even wash it for you.” “ thanks?” I said.
If you’re driving a ford going back to at least 2016 with a 10 speed tranny, get it checked out. Sales guy told me they are really starting to have problems.

 

[Firebird24]

I bought a new 250 when I graduated paramedic school 20 years ago. The computer system died while I was pulling my trailer to my elk hunting spot.
Long story short it took over three months to fix it. I had multiple numbers for the western regional manager and her “boss.” It was the worst experience of my life. I did involve a lawyer who I was fortunate to meet at the time and he got them moving rather impressively. I won’t own another ford.
I have had good Toyota, dodge trucks since then but am currently a happy Chevy owner.
I know everyone’s experience will be different but I was once in your shoes and I’ve hated that company ever since!

 

[3 Meter Para Bellum]

Anything car service related is always sideways in my experience. Sounds like you handled them, he he.

Me and my dad do all of our car repairs ourselves because mechanics we've encountered are incompetent, liars, or incompetent liars. We were replacing some strut bearings in our van but didn't have a big enough spring compressor to do the whole job, so we said OK we'll bring it to the mechanic just so they can use their spring compressor to put the bearings on. Really simple. Just for safety we marked the new and old bearings before we brought the part in. We had them do it, brought the struts back home (they were removed from the vehicle) then I take a look at it, and darn it, the old bearing is still on there! We bring it back and ask, what's the deal. They say they thought they did it. Nope, we say, we marked the parts! Those are the same bearings. He checks with the guy who did the work and comes back to say supposedly they don't fit. Then why weren't we told that. He shrugs. OK, well these parts came from Ford for this van, so tell me how it is they can't fit? We go and double check, he goes and double checks, and sure enough, that is the part from Ford. He takes it and tries it himself, (instead of the first guy who did it) and comes back with the new bearings on. OK, thanks, sort of.

In the end I think the problem was that the first guy who tried was younger and less experienced, messed up, he dropped the bearings all over the place, didn't want to admit that he couldn't get the new one on, so just lied and handed it back to us. It just confirmed to us that we should just keep doing things ourselves whenever possible. My dad was wondering if we were being overly cautious by marking all the parts. As it turns out, nope!

 

[JD338]

Typical dealership BS! I'm a GM guy. Look at the GM 3/4 tons. We just ordered Sue a new XT5, should have it the end of April. I'll probably replace my GMC Sierra 2500HD Duramax next year. Going to get the 2500HD AT4 Duramax.

JD338