salmonchaser
Ammo Smith
- Dec 13, 2013
- 5,899
- 8,146
Since 1972 I’ve owned 7 ford trucks. Two were 350s the rest were either the old 100 or F150s. Always got well over 200 k on each one. My current truck is a 2021 with 120,000 miles on it. Hasn’t cost me a dime in anything other than rubber and maintenance. Three weeks ago, a week before Catherine and I were playing to leave Oregon and head for Tucson I was driving the 15 miles into town. Pulled over to look at some elk and when I started up again, felt a strange vibration, seemed like the transmission. Since I drive past our local Ford dealer I pulled in just as the service bay opened for the day. They gave me a ride home and called the next day. Transmission was toast. Apparently Ford has had a lot of trouble with the 10 speed they’ve been running for a few years but no recall. No kidding, “how much” I ask. About 10 K they tell me. We can have a transmission here in about 2 weeks they tell me. Well Poop! Didn’t I buy an extended warranty with that truck? Well that wont’ show here, you’ll have to check with who you bought the truck from. I am, I said, bought it from you guys. Get a call the next day, we found your extended warranty it expires next month, yes it’s covered but you may have a problem. You havent done the required service as outlined in your owners manual.
Now I sure as heck would not have kept track of those receipts from them but my lovely bride had put them in the ford truck file. Didn’t even know we had one.
I’m just a bit irritated, thankfully we have a cherry 2006 Dodge Ram with less than 100 k on it. I drove the Dodge to town, walked into the managers office. I understand we have a warranty issue he says, we can work with you I’m sure. I laid all my receipts on his desk. I checked the owners manual, I was ahead of schedule on everything listed here. He wonders how it’s not in the computer. Poor training of staff I should guess I replied. He shuffles the papers together, we’ll have to review this. I pull the receipts back you may make copies but at this point there is no way I’m leaving you with the originals. At this point the cop in me is wondering how many folks around the country had been taken advantage of, I just don’t believe in coincidence any more. Boss goes out to the service bay, I find the guy I bought the truck from, he says the tranny is a big deal for Ford and Gm. As they colaberated on the design and both use the same transmission. He also tells me to get a new one not a remanufactured one as the new has a three year warranty. He then enters me into his computer for January 2009. Adds notes; Find Don a new truck, he will be grumpy!
Service tech finds me. Apparently he’s been left to deal with the problem. We can have a reman here in a day or two but a new one will take two weeks and you’ll have to wait until ford approves the damage was due to their transmission. I’ll take the new one I said and if there is any problem with the warranty approval this is the number I want you to call. I staple my lawyers business card to the work order and add the note if anything other than approval on the warranty you are to call this number and not me.
Got a call late last week. The truck will be ready when Catherine and I get back to Oregon in a couple weeks. We’ll even wash it for you.” “ thanks?” I said.
If you’re driving a ford going back to at least 2016 with a 10 speed tranny, get it checked out. Sales guy told me they are really starting to have problems.
Now I sure as heck would not have kept track of those receipts from them but my lovely bride had put them in the ford truck file. Didn’t even know we had one.
I’m just a bit irritated, thankfully we have a cherry 2006 Dodge Ram with less than 100 k on it. I drove the Dodge to town, walked into the managers office. I understand we have a warranty issue he says, we can work with you I’m sure. I laid all my receipts on his desk. I checked the owners manual, I was ahead of schedule on everything listed here. He wonders how it’s not in the computer. Poor training of staff I should guess I replied. He shuffles the papers together, we’ll have to review this. I pull the receipts back you may make copies but at this point there is no way I’m leaving you with the originals. At this point the cop in me is wondering how many folks around the country had been taken advantage of, I just don’t believe in coincidence any more. Boss goes out to the service bay, I find the guy I bought the truck from, he says the tranny is a big deal for Ford and Gm. As they colaberated on the design and both use the same transmission. He also tells me to get a new one not a remanufactured one as the new has a three year warranty. He then enters me into his computer for January 2009. Adds notes; Find Don a new truck, he will be grumpy!
Service tech finds me. Apparently he’s been left to deal with the problem. We can have a reman here in a day or two but a new one will take two weeks and you’ll have to wait until ford approves the damage was due to their transmission. I’ll take the new one I said and if there is any problem with the warranty approval this is the number I want you to call. I staple my lawyers business card to the work order and add the note if anything other than approval on the warranty you are to call this number and not me.
Got a call late last week. The truck will be ready when Catherine and I get back to Oregon in a couple weeks. We’ll even wash it for you.” “ thanks?” I said.
If you’re driving a ford going back to at least 2016 with a 10 speed tranny, get it checked out. Sales guy told me they are really starting to have problems.
